Frequently Asked Questions
What if I can't make it in to use my monthly credit?
No worries! If you don't use your full credit this month, it will roll over to the next, so you can use it when you have time!
What if I need to cancel my membership?
If, for any reason, you need to pause /cancel your membership, simply let me know via e-mail, and we will stop the monthly membership fees. Any credit you have accumulated over the length of your membership will remain available for use.
*Please note that your rolled over credits never expire, but your membership may be frozen after 2 months of inactivity by Spa Touch LLC to prevent over-accrual. The promotional value of any accumulated services and or retail/product stops at the time of membership pause/cancellation; however, any prepaid unused membership fees remain as a credit for future services at our regular price or any future price increase.
Terms of Membership
The holder of any Club Spa Touch Membership will receive a membership card that is the property of Spa Touch. The card is not transferable and cannot be used by a nonmember. Loss or theft of card must be reported immediately.
By acceptance of card, cardholder agrees to abide by all rules and regulations governing membership. Club Spa Touch reserves the right to withdraw privileges at any time, and the card must be surrendered on demand.
Loss of card will result in a replacement fee of $5. No refunds will be given for partial or full use of membership benefits. Cancellation is effective on day requested and does not warrant a refund for past fees; therefore, please make sure to alert us of any cancellation requests prior to your renewal date.
Please review Spa Touch's appointment cancellation policy. By signing up for and purchasing a membership at Spa Touch, LLC, you hereby authorize Spa Touch, LLC to charge your monthly membership fee on the day of renewal to the debit/credit card used at the time of purchase. Acceptance of this agreement and purchase of the membership stands as signature for all current and future charges until membership is canceled.